Tech: URGENT: JetAdvice Server IP change

Data Receiver Updated

The JetAdvice Data Receiver server has been updated, security / patch, which means DNS changes and a new IP address is in place.

The new IP: 52.166.79.7 on JetAdvice Data Receiver.

What does this mean for you and your customers?

Any customer who has set their firewall to allow communication to the IP of the JetAdvice server through a Firewall will not update after this change. Customers will need to update to the new IP address in their firewall settings.

Any customer who is using the direct URL “https://jadcws.jetadvice.com/v2/service1.svc” in their firewall settings, no changes are necessary.

If you see your Data Collector not being able to connect to the JetAdvice server, most likely you should look at the IP address. All FAQ’s and PDF documentation have been updated and are current.

Helpful documents:
FAQ: How to receive alerts for Offline Data Collectors
Video: Dashboard Alerts overview for seeing Offline Data Collectors