Be prepared with “Diagnose Before Dispatch”
Before sending a technician, dealers can now get the most up-to-date information from the malfunctioning printer.
The remote management functionality “Diagnose Before Dispatch” is a part of HP SDS (Smart Device Services).
With a “live device read”, your technician will know exactly what’s wrong and how to fix it – before arriving at the customer.
Amazing advantages for dealers
Needless to say, this new remote management possibility gives dealers amazing advantages.
With Diagnose Before Dispatch the technician can get information “live” from the device.
- Your technician can see event logs and recommended actions for the printer upfront.
- Your technician knows what’s wrong and will be much more efficient.
- Your technician will bring the right tools and parts the first time.
The malfunctioning printer will be up and running in no time and your customer will experience less downtime and an improved service.