Find lost printers
When you need to bill and service customer printers, you must be able to collect device data and know where the devices are located.
Sometimes devices go missing or are unresponsive for a period of time. The reasons for this can be many. JetAdvice and HP SDS provide the necessary features to help locate printers that have been moved or have changed IP address.
Force communication with the printer
The I’m Lost feature displays a custom message on the device control panel. You can customize the message as you want.
The message is displayed on the device when it hasn’t been contacted by JetAdvice/HP SDS in the last two weeks.
In addition to this, the Device Announcement feature allows a device to contact JetAdvice/HP SDS on boot to announce its IP address. This ensures that you have the most current information about the device – even though it’s been lost for a while.