Does your technician know what to fix and how?

Be prepared with “Diagnose Before Dispatch”

Before sending a technician, dealers can now get the most up-to-date information from the malfunctioning printer.

The remote management functionality “Diagnose Before Dispatch” is a part of HP SDS (Smart Device Services).

With a “live device read”, your technician will know exactly what’s wrong and how to fix it – before arriving at the customer.

 

Amazing advantages for dealers

Needless to say, this new remote management possibility gives dealers amazing advantages.

With Diagnose Before Dispatch the technician can get information “live” from the device.

  • Your technician can see event logs and recommended actions for the printer upfront.
  • Your technician knows what’s wrong and will be much more efficient.
  • Your technician will bring the right tools and parts the first time.

The malfunctioning printer will be up and running in no time and your customer will experience less downtime and an improved service.

You can see all the other HP SDS and JetAdvice benefits here.

Make your customer service great

For dealers that provide Managed Print Services or Print Fleet Management, it is often part of the service agreement to send a technician if a customer experience a printer problem.

Before dispatching the technician, it is now possible to learn what’s wrong with the printer – remotely. JetAdvice and HP SDS enables dealers to deliver a better service to their customers.

Some problems can even be solved remotely, eliminating the need for a physical service visit at the customer.

Want to make your customer service great and streamline your business?

Contact us now to get started with remote management from HP SDS!




Start using JetAdvice today

JetAdvice takes printer fleet management to a new level of efficiency and ease of use.

Our advanced MPS solutions give you full control of the printer fleets of your customers.