Wrong counters: Update your HP Universal Print Driver for proper page reporting
It has been brought to our attention that a few HP Enterprise X and PageWide models may be using incorrect counters when printing in greyscale and using older driver versions. Customer tests and results are showing prints done with the driver setting set to “greyscale” with older drivers are counting in the device as color prints. Even devices set with color disabled have been billed for color usage.
HP recommends using the latest 6.3 print driver for the HP OfficeJet Enterprise X555. X585 and HP PageWide MFP E58650 and similar series to ensure expected reporting of pages.
HP’s recent version 6.3 of the Universal Print Driver includes more functionality to select “Black ink only” when choosing “greyscale”. To ensure black and white printing from HP UPD 6.3, follow these steps to force true monochrome printing:
Select “Printer Properties” on the driver.
Select the “Color” tab
Unselect “HP EasyColor”
Select “Print in Grayscale”